Free Trial
Our Customers are Saying…
I am amazed at the flexibility of the program, the ease of set up and the quick response from customer service when we do have an occasional request. Keep up the Great Work!
Larry G Patten World Leadership Institute
Thank you so much! You all have the most amazing customer support. I can't tell you how much I appreciate that.
Evelina Moulder
-
Recent Posts
Categories
- Anonymous Surveys
- Customer Loyalty
- Customer Relationship Management
- Customer Research
- Customer Satisfaction
- Customer Service
- Educational research
- Employee Loyalty
- Employee Morale
- Employee Review
- Employee Satisfaction
- Employee Satisfaction Surveys
- Employee Surveys
- Job Satisfaction
- Management Quality
- Market Research
- Marketing and Management
- Metrics
- Online Surveys
- Organizational Development
- Predictive Analytics
- Qualitative Surveys
- Quantitative Surveys
- Social Media
- Survey Incentives
- Survey Panels
- Survey Questions
- Survey Research
- Survey Results
- Survey Software
Archives
- February 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- December 2010
Tags
CRM measurement customer loyalty customer needs customer research customer retention customer satisfaction customer service customer survey customer survey survey customer types employee loyalty employee performance employee satisfaction employee survey employee surveys market research net promoter score online survey online survey software predictive analytics segmentation Social Media survey data survey design survey incentives survey metrics survey questions survey research survey respondents survey responses survey results survey software
Category Archives: Survey Questions
3 Uses for Question Randomizers Part 2
Question randomizers may not be ideal for every type of survey or every research study, but for those that can use them they have a great deal of potential to help you improve your survey data and account for some of the issues that often lead to incorrect or bias survey results. Read more…
3 Uses for Question Randomizers Part 1
Question randomizers are another tool that researchers use to enhance the quality of their survey design. As they name describes, question randomizers use a randomization algorithm to have a question appear at a random interval to the respondent. Sometimes randomizers may be used to display blocks of questions, while other times these randomizers may be used to randomize each and every question in the survey. Read more…
How Survey Question Randomization Can Be Used for Question Testing
Survey question randomizers are tools that use randomization algorithms to either place a survey question in a random place within the survey or randomize what questions the individual receives at all. Questions may be randomized individually or as blocks, and … Read more…
How Can a Question Randomizer Help You With Long Survey Drop-Offs?
Question randomizers are a tool used to vary where a question shows up in the survey. The primary purpose of these randomizers is to avoid question bias (where one question affects the results of another question), test survey responses, and prevent survey habituation. But while these are the most common uses, they’re not the only ones, and one of the ways you can use question randomization is to control the effects of survey dropout rate. Read more…
How to Write a Report From Survey Data Part 3
Survey reports are more valuable than people realize, and companies can use them for a variety of purposes. They can and should often be distributed to employees so that everyone can see what the company has discovered in their research. They can be saved and handed out to partners or investors, or they can even be provided to customers. Some companies use these reports as incentives to customers for filling out the survey. Read more…
How Valuable Are Shorter Introductions?
Part of survey research best practices is the idea of creating a survey that a respondent can open and complete as quickly as possible, with as little impact on their life as the researcher can manage. This is primarily because very few people are happy to fill out surveys. Most do it either for the incentive or out of boredom, and a survey that looks too complex or long is likely to cause major survey dropout. Read more…
Is There a Downside to a High Response Rate?
As you develop your survey, choose your incentive, and write up your invitation emails, you need to make sure that you’re doing everything you can to boost your response rate. Response rate is an underrated part of survey analysis. When your response rate is low, you increase the likelihood that those that don’t fill out the survey have something in common, thereby reducing the value of your sample. Read more…
5 Additional Ways to Improve Your Response Rate
You need to get a great response rate to your survey. It’s not just so that you can fulfill your quota – although that is an important reason. It is also because you need to avoid the potential for those that skip out on taking your survey to have a characteristic that affects your analysis. The better your response rate, the more likely your results will be representative of your population. Read more…
Benefits of Eye Tracking as a Market Research Technique
It’s easy to see why eye tracking is a popular form of data collection. There are weaknesses that make it less valuable when used independently of other research techniques, but as a complementary piece it can be very interesting. Read more…
Introduction to Gamification Part 4
Over the last four posts we’ve gone over Gamification and what it means to surveys. It’s not an option that many people use, and it’s something that has some clear questions about it in terms of how effective it is as an addition to your data collection, but at the very least it’s an interesting idea that could, theoretically, improve or change the way you collect data. Read more…