Free Trial
Our Customers are Saying…
I am amazed at the flexibility of the program, the ease of set up and the quick response from customer service when we do have an occasional request. Keep up the Great Work!
Larry G Patten World Leadership Institute
Thank you so much! You all have the most amazing customer support. I can't tell you how much I appreciate that.
Evelina Moulder
-
Recent Posts
Categories
- Anonymous Surveys
- Customer Loyalty
- Customer Relationship Management
- Customer Research
- Customer Satisfaction
- Customer Service
- Educational research
- Employee Loyalty
- Employee Morale
- Employee Review
- Employee Satisfaction
- Employee Satisfaction Surveys
- Employee Surveys
- Job Satisfaction
- Management Quality
- Market Research
- Marketing and Management
- Metrics
- Online Surveys
- Organizational Development
- Predictive Analytics
- Qualitative Surveys
- Quantitative Surveys
- Social Media
- Survey Incentives
- Survey Panels
- Survey Questions
- Survey Research
- Survey Results
- Survey Software
Archives
- February 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- December 2010
Tags
CRM measurement customer loyalty customer needs customer research customer retention customer satisfaction customer service customer survey customer survey survey customer types employee loyalty employee performance employee satisfaction employee survey employee surveys market research net promoter score online survey online survey software predictive analytics segmentation Social Media survey data survey design survey incentives survey metrics survey questions survey research survey respondents survey responses survey results survey software
Tag Archives: employee satisfaction
How Allowing Your Employees a Better Work/Life Balance May Improve Satisfaction and Loyalty
It may come as a surprise, but your employees have a personal life, and that personal life plays a significant role in their happiness. It doesn’t matter how much they love their job – if your employees cannot properly balance their work life with their personal life, they’re going to experience stress, and they’ll probably take many unplanned days off. Read more…
How to Develop an Employee Retention Strategy Part 2
You need to consistently try to receive employee feedback, including lost employees, to adjust it further based on what works and what doesn’t. Only then can you hope to have a strategy that will maintain the best employees in the organization. Read more…
How to Develop an Employee Retention Strategy Part 1
Employee retention is an important part of building a successful business. Every time you lose an employee, you lose out on their production for as long as the job remains vacant and invest countless hours trying to find a suitable replacement and training them to do the job adequately. Read more…
7 Myths About Employee Retention Part 2
Employee retention is very important. But it can only be successful if your company understands how it works and is willing to take the right steps to change it. Avoid falling for the above myths and research your employees thoroughly to get a better understanding of their loyalty and their needs. Read more…
7 Myths About Employee Retention Part 1
Employees leave companies for a variety of reasons, and yes – it’s conceivable that pressure can be one of them – but if that’s the case it will almost always be communicated. Often employees leave when their other needs are not being met, not because their job is too hard. Employees that feel their talents are wasted or they’re not being given more responsibility no matter how hard they work may look for better work elsewhere. Read more…
Can Employee Surveys Create Loyalty
Do surveys actually increase employee loyalty? Probably not. But there’s reason to believe they’d be more likely to affect loyalty of employees than of customers, and if you’re truly researching ideas relevant to your employees and follow through with those ideas, the chances it will have an effect almost certainly go up. Read more…
How to Use Twitter to Improve Employee Satisfaction
You can have employees bookmark your Twitter page or create work-only accounts and suddenly Twitter becomes more than a piece of social media. It becomes a news-board that is informative to all employees and can go a long way to improve employee morale and satisfaction. All through a simple platform that won’t take much time to use. Read more…
New Idea for Company Research: The Mystery Employee
Ensuring that you have a healthy workplace environment is crucial for your business’s success, but generally it’s difficult to get an accurate picture of what the workplace is like for lower level/entry level employees. Having a secret insider employee, either just for the workplace trainings or as a snitch for executives can be advantageous in learning more about how your company operates. Read more…
3 Thoughts on Bonus Related Employee Compensation for High Satisfaction
If employees are not given a reason to be motivated, they will not show the commitment to improving satisfaction that you need in order to see a difference. Bonuses are easily one of the most effective ways to do this – by providing a bonus to employees based on customer satisfaction scores, employees know that their hard work will be rewarded if they display a customer-first strategy. Read more…
How Are Employees Motivated to Your Customer-First Strategy?
By tying employee compensation to your customer satisfaction efforts, you create an environment that is customer driven, and possibly improve employee satisfaction as well. This type of strategy will help ensure that your employees are as motivated to improve satisfaction in your company as you are.
Read more…